CASE STUDIES

Companies shape, visualize and make their future with RIDG. We focus on accelerating ideas to market by giving your team the essential skills to consistently identify, build and deliver through the million dollar teams framework.  We help companies drive the necessary change to innovate and disrupt their industry while growing their people and their profits.

See our case studies below to learn how we’ve helped our clients in the past.

Challenge: Our client was serving a Fortune 500 company who was looking elsewhere to get their core needs met and considering ending the working relationship. They were afraid of losing a long-term relationship and profitable client.

Story: Our client and their core client partners gathered for a full-day Partnership Alignment facilitation – the goal was to gain focus and clarity around what worked in the past, what the future of their relationship could look like, and the critical lines of focus necessary for them both to succeed.

Before coming to the Partnership Alignment Facilitation, our client created an in-depth relationship retrospective that established a history of the work accomplished and the changes they made as an organization. The retrospective tells the story of what happened but also points out key challenges, learning points, and how our client transformed in response to what occurred.

We designed space in the session and on the visually-facilitated work for our client and their core partners to provide feedback on the relationship retrospective. After creating context maps to identify future trends and disruptors, and discussing shared context, our client and their core partners could establish their primary value drivers – the characteristics that would differentiate and strengthen the future relationship.

Both parties then cast a BIG vision for the future – what will the partner/client relationship look like in 2018? Developing lanes of focus allowed our client to focus their decision-making over the coming months, and also gave their core partners a window into their internal strategic plan. We then asked both parties to imagine it was 2018 and if they had failed, to identify the reasons.

This allowed both parties to gain clarity around immediate actions that could be taken to prevent those failure conditions. By the end of the session, both parties had momentum and clarity around what to do next and were aligned and moving in the same direction.

Result: We didn’t just stop the leak, we helped them build a whole new ship. Over the six months following the facilitation, a spin-off was created that yielded a 10x return of total revenue for our client within the next year. Their $2,000,000 client was transformed into an intellectual property producing partner worth more than $20,000,000 to date. (18 months post-project)

Challenge – Future business opportunities were falling through the cracks.

Our client was in high growth mode, but found critical team members not reaching their full potential. They were “just getting the job done” and unable to simultaneously keep the future growth of the business in mind. The leadership would often participate in meetings where new client challenges and desired outcomes were being explored, but where the internal team lacked a clear path to capitalize on those insights.  Leadership also observed a lack of meeting facilitation and team leadership skills by the internal team. Upon interviewing the internal team, they expressed feeling overwhelmed by three challenges:  

1) The project was large, complex, without clear goals, and was breeding uncertainty for them and the client.  

2) The time pressure to complete the project restricted their ability to learn new skills

3) The inability to see and communicate future opportunities hindered the team’s ability to positively impacting the growth of the business.

Story: The client team participated in the RIDG Million Dollar Team Training to focus on the ‘Five Powers of Million Dollar Teams’; Visualization, Storytelling, Questions, Risk/Reward, and Generation skills. These concepts were applied within an innovation design process, aligned with an agile framework. The immersive training sessions emphasized innovation and problem-solving skills while leveraging the current problems inherent within the client work. This allowed the team to immediately apply their learning to current client problems.  

Our client and their core team of 10 gathered over the course of five months for seven half-day facilitation-driven training sessions. These sessions were supported by weekly virtual “sprint” calls and online virtual surveys to measure progress.  RIDG designed the training to maximize participant ownership of the program, using facilitation methods that could be reused within the company. The participants used the tools provided and facilitated exercises to build their skills and apply them internally.

Result: The training resulted in the development of skills for the team to identify, clarify, and communicate the broad and specific uncertainty that was hindering the success of the project. This resulted in a scalable handbook serving as a guide for them to continue to collaborate and transform. Subsequently, the team was able to solve the right problem for the current project and accelerate the project schedule, resulting in an on-time completion. Leveraging a new framework, the team can now more confidently facilitate meetings and discussions as well as communicate new opportunities more definitively to leadership. They are now able to lead million dollar opportunities throughout the organization.  The company is currently working on several million in follow-on sales as a result of the successfully completed project and outcome from the training.

Challenge – A misaligned culture disrupting the success of a critical project completion.

Two extraordinarily smart companies came together to solve one problem, but both had different methodologies to problem-solving. Upon interviewing the teams, they expressed feeling overwhelmed by three challenges:

1) The Lack of common language. Using the same words but being misunderstood.

2) The bottleneck of combining two very different processes.

3) The lack of clarity within the complex problem and potential solutions.

Story: Alignment by fire drill! We implemented the Millions Dollar Team Workshop, a rapid-fire, real-time, immersive session to practice all the innovation skills, language and processes, to solving the current problems in a project.  Our client and their core team of five gathered for a half-day facilitation-driven workshop. The participants used tools and facilitated exercises to innovation and problem-solving skills. RIDG designed the solution so that the client participation provided them ownership of the content they created.

They first set the agenda and the core outcomes – what they wanted to learn. Then they were then guided through a series of exercises to enhance the core skills of an innovator: visual thinking and communication, collaboration, design thinking principles, problem-solving capacity, prototyping, testing and intellectual curiosity.

They identified the salient problem on which to practice their skills and used this as the focus for the entire session. This resulted in five potential solutions to present to their leadership on how to accelerate the completion of the project within two variant cultural systems.

Result: By applying a new and common language, process and perspective, the teams got on the same page and were able to accelerate the completion of the work. They began to communicate more frequently, cross-functionally, and collaboratively to get a full perspective of challenges as soon as they arose. They were able to more clearly state a what problems were, reducing complexity.  They finished the project on time and even produced white papers on how to integrate cross-cultural systems.